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You are advised not to instruct a contractor directly except in the event of a genuine emergency, as the landlord may not agree with other reasons for a call out and therefore the liability to pay the contractor may remain with you. For the avoidance of doubt we would define an emergency as serious maintenance matters that endanger health or safety.
If you smell gas – immediately call National Grid on 0800 111 999 before instructing a Gas contractor
I have just rented my property through Lawlors for the third time. This one was a real challenge because i was in New York when one lot moved out and the other moved in. They sent me documents to sign and called me to check everything was ok. They helped me sort out check out photos at short notice and calculate the previous tenants notice fee. Great service and a friendly lot too.