Find our more about frequently asked questions relating to property maintenance.
My electric oven has stopped working
It is possible that the timer on the over has been re-set, which prevents the overn from working. Check and set your clock. If there is no power at all, check your fuse box to ensure that the circuit hasn't tripped.
My washing machine is not draining, or has stopped mid cycle
Your pump filter is probably blocked. Drain the machine and check the filter for foreign objects. If you cannot resolve the issue, report it to our Property Management team.
My sink is draining slowly / not draining at all
This is likely to be caused by a build up of food and lime scale. Buy a sink/drain unblocking liquid to remove the blockage.
My radiators aren’t hot all the way up
There is too much air in the system. You need to bleed your radiators.
My central heating isn’t working properly
Check that the thermostat isn't set too low. Make sure the timer is set correctly on the boiler.
My electrics keep tripping
Check if it is a particular appliance in your home that is the problem by means of elimination. Find out which circuit is tripping and unplug all appliances on that circuit. Also switch off any immersion heaters (if you have one).
Switch the tripped switch to the ON position and plug in the appliances one by one until the trip goes again.
A faulty appliance may cause the circuit breaker to trip when it is plugged in. Leave that appliance unplugged and have it looked at by a qualified professional.
My toilet flush has stopped working
Report the problem to our Property Management team. If you need to use the toilet whilst a repair is arranged, pour a bucket of water into the bowl to flush the toilet.